Ordering & care
From first message to finished piece
How an order works, what to expect, and how to look after your engraving.
Shop the collectionHow to order
How do I place an order?
Choose a piece and a color, preview your words on it, and send your request by Instagram DM (or email). We confirm spelling, details, price and delivery with you, you pay via Zelle, and then we engrave. Want something that isn’t in the shop, or to engrave your own item? Make a custom request.
How quickly will you reply?
We aim to reply to every message within 24 hours.
Turnaround and rush
How long does an order take?
Orders are usually ready to ship within 24–48 hours after the design and order details are confirmed.
Can I request a rush?
Rush requests can be discussed depending on availability. Add your deadline to the “Needed by” line of your request.
Delivery options
How will I receive my order?
We offer shipping, local delivery and pickup.
What does delivery cost?
Costs depend on the product size and the destination, and are quoted individually when we confirm your details.
Payment
How do I pay?
Payment is made upfront via Zelle, after we have confirmed the details with you in the DM.
Is anything charged on the website?
No. Nothing is charged on the website.
Accuracy and remakes
How do you make sure my engraving is right?
We always confirm the spelling and personalization details with you before engraving. The preview on this site is only a guide to the look.
What if my item is damaged?
If an item is damaged due to our work or handling, we replace it at no additional cost.
Care by material
Stainless steel (necklace and keychain)
Tarnish-resistant. Hand wash gently, and avoid harsh chemicals and abrasive cleaners.
Aluminum (card holder)
Wipe clean with a soft cloth. Avoid harsh chemicals and abrasive cleaners.
Vegan (PU) leather (jewelry box)
Wipe with a soft, damp cloth. Avoid harsh chemicals and abrasive cleaners.
Events
Do you engrave at events?
Yes, across NYC and NJ. Book at least one week ahead for in-stock products, and allow about one month if products need to be ordered. There is a two-hour minimum per event plus a transportation fee depending on location, and full payment is required before the event to secure the booking. See the full event details